Privacy Policy

Privacy Policy

At Zoetis UK Limited, the company behind the Zoetis Customer Portal, we recognise the importance of protecting and are committed to respecting the privacy of information collected about our online visitors.  Below we set out how the information that you disclose at this site will be held, what it will be used for, and details of our data protection policy. We also set out information on our use of cookies.

We collect personally identifiable information, such as names, addresses, telephone numbers and email addresses only when voluntarily provided by you when you register or otherwise voluntarily submit information to us. Some of the information we collect from you may relate to your health, which we appreciate you may consider as particularly sensitive.  We will, of course, only process this information in accordance with this policy or as otherwise agreed to by you.

By opting into Zoetis Customer Portal, you agree that we may use the information you have given in the following way:

Your information will be held on a database within or outside the European Economic Area (EEA). Zoetis UK Limited of Walton Oaks, Dorking Road, Walton on the Hill, Surrey, KT20 7NS, United Kingdom, will collect your information as controller of the database and your details may be accessible to and used by other Zoetis group companies. As Zoetis is a global organisation, your information may be transferred within or outside of the EEA (including to the USA) where privacy laws may be less strict than in the UK. However, we will always employ appropriate technical security measures to protect your personal information to the same specification as defined in the EU law and to ensure that it is not accessed by unauthorised persons.

Your information may be used by Zoetis to provide you with printed and/or online publications, telephone messages, SMS messages and/or email communications (if you have agreed to receive these communications from us as part of the registration process). These will contain tailored information.

Zoetis may also use your information to send you (including by email) other health-related information which may relate to your condition and/or may be of interest to you, and/or to conduct market research into medical conditions and the usefulness of Zoetis health information programmes (if you have consented to receive these communications from us).

Zoetis respects the confidentiality of personal information. Only Zoetis or organisations working with Zoetis in the administration of the above information, and Zoetis group companies will have access to your information. We may use third party processors to conduct research, process information or maintain websites, content, or programmes on our behalf, but your information will not be disclosed to any other third parties such as outside mailing organisations.  While it is unlikely, we may be required to disclose your information by court order or to comply with other legal or regulatory requirements.  We will use reasonable efforts to notify you before we do so, unless we are legally restricted from doing so.
Your information will be retained by Zoetis for the period of time that you are registered to one or more of our health-related programmes. You will at any time have the right to access your information by writing to us at: Zoetis Data Protection Officer, Zoetis UK Limited of Walton Oaks, Dorking Road, Walton on the Hill, Surrey, KT20 7NS.  Please mark the envelope “DSAR”.  Alternatively, you can email us at

You can request that your information on the Zoetis database is amended / deleted, or you can unsubscribe from the Zoetis Customer Portal at any time by writing to us at: Data Management, Zoetis UK Limited, Walton Oaks, Dorking Road, Walton on the Hill, Surrey, KT20 7NS, United Kingdom. We aim to deal with your request (including unsubscribing you from any programme) within ten working days of its receipt.